Patient and Colleague Feedback

Comments added by Mr Halfpenny

As an experienced Consultant I feel that I have a good rapport with patients and the team. I am a firm believer that good communication is one of the most important attributes for a surgeon as this engenders confidence in the patient and supporting team and leads to positive outcomes.

Comments added by Peers

He is happy to be contacted for advice on patient management at any time and is always approachable to give advice to juniors. Though he works part time, he responds to queries quickly. He is exceptionally conscientious, is always early to clinics and stays to finish the clinic. He is always respectful and professional to colleagues and patients and always finds time to help and give advice and is encouraging to the team. He is a pleasure to work with.

Excellent consultant in all areas.

Excellent surgeon and member of the head and neck team.

Mr Halfpenny assess and investigate his patients condition and make sure that the patient has understood what has been proposed and why, and inform them of any significant risk or side effects associated with the treatment Mr halfpenny is polite and honest and treat his patients as an individual. Respect his patients privacy and right to confidentiality. He support them in caring for themselves to improve and maintain their heath after surgery. Embrace the power of communication to support patients and colleagues with the best available information. He offered guidance and support to the junior doctors and the respect he shows to the whole team regardless who they are, is also given to him.

Wayne is a highly skilled and professional surgeon, who's years of experience are clearly evident throughout his work. He has an extremely caring attitude towards his patients and always considers the wider aspects of their care, outside of the surgery itself. His communication skills are excellent, involving a multidisciplinary team in the planning of complex patients, and in theatre he values and respects all members of the team. I don't think I have met anyone who does not speak highly of him – his calm and positive attitude in theatre makes him an absolute pleasure to work with.

Always puts patients at the forefront of everything he does. Patients and colleagues alike are always confident in his judgment.

An excellent all round colleague, always a pleasure to work with.

Excellent colleague. A pleasure to work with. Trust his judgement entirely.

Comments added by patients

Very polite and gentle. All my fears and worries addressed. Extremely satisfied.

The consultant is good and appeared to know his job.

Dr W. Halfpenny was very polite and professional I left his office feeling very optimistic and with high spirits. Very well done!!!

Extremely impressed & delighted with consultation. Very pleasant and helpful doctor.

I felt well informed on the benefits and risks of the treatment.

Very helpful nice manner.

Mr Wayne Halfpenny was very helpful & explained all to me. Thanks so much.

Very calm & reassuring. gave a clear explanation of further treatment. excellent.

Explained well and not rushed.

Summary of patient results

Average score given for the questions below

Questions

1. Was the doctor polite and considerate?
2. Did the doctor listen to what you had to say?
3. Did the doctor give you enough opportunity to ask questions?
4. Did the doctor answer all your questions?
5. Did the doctor explain things in a way you could understand?
6. Are you involved as much as you want to be in the decisions about your care and treatment?
7. Did you have confidence in the doctor?
8. Did the doctor respect your views?
9. If the doctor examined you, did he or she ask your permission?
10. If the doctor examined you, did he or she respect your privacy and dignity?
11. By the end of the consultation did you feel better able to understand and/or manage your condition and your care?